All-in-One eCommerce Platform

with Marketing Tools

for Better Support

 
CloudCart is looking for a

TECHNICAL WRITER

 

–ěne of Europe's leading eCommerce platforms - CloudCart is growing.

That's why we are looking for a passionate and proactive expert with a proven track record of writing technical documentation and supporting documents for projects. In case determining the needs of users for technical documentation and working with technical staff to make products easier are your ideas for a good day at work, then you've come to the right place. Anyone capable of understanding the complicated software interfaces and presenting them as simplified as possible is welcome on team CloudCart.

The Required Characteristics:

  • Love of learning 

If you are one of those people who never read instruction manuals in favor of ‘just figuring it out,’ you may have the aptitude to become a technical writer. If you like to investigate, explore, and figure out how a product, device, or app works, you have the mindset to learn new things.

  • Teaching mentality and imagination 

Being a technical writer means that you need to be able to break down complex information and make it simple. You have to avoid jargon and use language that gives users without technical experience exactly what they need when they need it.

  • Attention to detail 

Do you have the natural ability to follow up on details? Are you the one who finds the one typo in an article or notices when someone misuses words? Do you enjoy reviewing, proofreading, and editing your own or others’ work? If so, you possess some of the traits that will help you produce quality documentation on the job.

  • Flexibility 

As engineers and product developers tweak their designs, technical writers will be called upon to adjust their related documentation. There will inevitably be times when you are asked to move from one ‘emergency’ to another, and then back to the first one. The ability to adapt and roll with the punches is imperative.

The Required Skill Set:

 

  • Communication skills 

 Technical writers are seldom authorities on the subjects they write about. In this role, therefore, you cannot be too shy to ask the ‘dumb questions’ that make engineers really think about their answers. In short, you have to be a talented communicator, listener, and interviewer; part journalist and part investigative reporter.

  • Writing skills 

 This is the core competency demanded of a technical writer. Simply stated, your job will consist of taking technical material and explaining it in easy-to-understand ways. In other words, it is up to you to make the reader feel smart.

  • Documentation tools skills 

Knowledge of tools used to produce technical documentation is an asset. Some commonly used tools are Adobe FrameMaker, MadCap Flare, RoboHelp, PageMaker, and Quark. But as already noted, technical writers are accustomed to learning – it is really at the foundation of what they do – and most are capable of learning a new tool quickly and efficiently.

  • Graphic design skills 

To a growing extent, the technical writer needs an appreciation for graphics, formatting, and illustration. The need for knowledge in these areas varies from project to project. Required skills may be rudimentary or advanced.

  • Usability testing skills 

A technical writer may be asked to take an active role in testing usability and validating documentation. Confirming that a product works as it is documented to work is vital.

What we can offer You:

  • Working on an international project that aims to be the leader in eCommerce
  • Pleasant work atmosphere in a young team of fresh people
  • The opportunity to grow and have access to professionals from all around the world
  • Competitive salary with full insurance
  • Fixed office hours: Monday - Friday / 9:00 - 18:00

Apply for this position with your CV and/or LinkedIn to email: jobs@cloudcart.com

About Us

The US-registered company “CloudCart LLC” via its R&D team in Bulgaria is developing a new globally-targeted SaaS project in the eCommerce field bearing the same moniker as the brand - “CloudCart”. The idea of CloudCart is to be a professional high-end solution for the creation and nurturing of online stores, which will be used by non-professional merchants, wishing to start and grow their online business.

CloudCart’s main goal is to improve and facilitate the process of running online stores by actually helping online merchants to focus on what they do best: creating, sourcing, and selling their products and services online. Our main strategy to achieve this goal is to provide SMBs with all the necessary tools needed for running a successful online business and support them along the way - from first online sale to full eCommerce scale.

The company’s target is to develop a successful internationally-acclaimed business model at the local level - country by country. For every strategic market in which the company will enter, there will be a native support team, localization of the platform in the native language, and local 3rd-party partners for all the additional services needed - from logistics, through payments, to photographers, etc. ensuring a smoothly-operating 360-degree eCommerce ecosystem.

Our team is formed by highly-dedicated & experienced professionals who share two important skills: a passion for problem-solving, and a commitment to excellence in the details. Their vast 15 years of experience with customers from all walks of life, gives this team the forward vision based on which the company evolves its online platform CloudCart.

See who's who in CloudCart -> https://cloudcart.com/about-us


If you want to work in this highly-motivated team and be part of the online platform of the future,
then please do not hesitate to get in touch along with your CV and/or LinkedIn to email: jobs@cloudcart.com


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